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To promote good will between the public and the household goods movers that are
members of this Association. |
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To have a sense of personal obligation to each individual customer and not to
discriminate between customers with respect to services or price. |
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To give helpful advice and render only fair and honest estimates and to clearly inform
the consumer that the exact cost of the move will be based on the actual cost of the
services performed. |
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To adhere to the principles of good business practices, and in furtherance of such
practices to pay promptly all financial obligations. |
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To perform high quality service by employing qualified and trained personnel to handle
our customer’s valued possessions. |
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To fully inform our customers of our legal liability as carriers and to dispose of all
claims with proper dispatch. |
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To be accurate and truthful in all advertising in every respect and to keep all
advertising free from any misuse of wording or illustrations which have the capacity to
mislead. |
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To endeavor to eliminate the causes of complaints and claims by continuous review of
advertising and operating practices of our company. |
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To strictly adhere to the prices contained in our lawfully published tariffs, and not
to indulge in illegal or unethical practices by assessing unwarranted charges or by giving
or accepting illegal rebates. |
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To look for ways and means of improving our service, methods, and efficiency for
optimum public confidence in our industry. |
